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Customer Care

What is the returns policy?

Last updated: 17.02.21

This depends on where your products were purchased and the type of products they are.

Returns and Withdrawal policy for items purchased at the adidas Online Shop:
The easiest and our preferred way to withdraw from the purchase agreement and return your products for free at the same time, is to follow the instructions on how to return a product. However, you have the right to exercise your right of withdrawal from the purchase agreement by submitting a clear declaration stating your decision to withdraw from the contract of sale.

For more details, please read clause 2.13 and further of our Terms & Conditions.

You can return your online order within 60 days (or 14 days* for limited products such as YEEZY and IVY PARK) of receiving your order without having to give any reason. If you received items from one order in several parcels, the 60 -days return period begins on the day you received the last parcel. In order for us to fully refund your returned items you must return them in suitable packaging and if the items are not used, worn or damaged more resulting from the handling than what is necessary to establish the nature, characteristics and functioning of the items. Items purchased from the online shop cannot be returned or exchanged at a store.

*Please be aware that limited products such as YEEZY and IVY PARK, should be returned within 14 days of the delivery date.
We kindly ask you to also meet the following conditions:

  • The product is in its original state and packaging.

  • Apparel has the original tags attached.

  • Accessories have all parts of the original packaging.

  • Footwear is in the original shoe box.

Please note that you have no right of withdrawal for customised and personalised items as they are made uniquely for you.

These items cannot be returned unless there is a manufacturing defect. If you want to exchange your item for a different size, please follow the instructions here .  

What is the return policy for face covers?
If the face cover package is not opened, other than this requirement of the packaging being unopened, our normal return policy applies to this product. If the product package has been opened, this product is not returnable, exchangeable or refundable due to health protection reasons, unless there is a manufacturing defect.

Items purchased at an adidas retail store:
We are happy to take back any adidas item from our store except for swimwear, underwear, toiletries, cosmetics, shoe care products, and personalised products (those are personalised uniquely for you and we therefore cannot accept them for return unless there is a manufacturing defect).

We can only offer returns for items in their original, unworn condition:
all apparel returns must have the original tags attached, accessories returns must have all parts of the original packaging and footwear returns must be in the original shoe box. We accept returns within 60 days (or 14 days for limited products such as YEEZY and IVY PARK) of purchase. We are currently not able to offer returns for items purchased from our online shop.

Items purchased at an adidas authorised reseller:
Requests for refunds of any article bought at a wholesale partner or other adidas authorised resellers will not be accepted or approved. If you purchased products at one of our authorised resellers, please get in touch with them, as they have their own return policies.

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